What are check in and check out times?
You’re welcome to check in from 2pm – if you arrive in the city earlier and need us to store some luggage we’re happy to oblige. Check out times Monday to Saturday is 11am but you can request a later check out for a small supplement. Sundays 12pm.
Is the hotel dog-friendly?
Our outdoor terraces are pooch-friendly, but only assistance dogs are permitted inside the building.
Is there a car park?
Yes – unusually for such a central city location – we are blessed with an onsite car park. Access is via a barrier and you will need an exit code from reception. Charges are £10 per night (half price for bookings made direct with us) Use the postcode YO1 6DU.
What family facilities are there?
We have family rooms that can take up to 2 adults and 3 children. The Sir Joseph Terry cottages can accommodate up to 6 people and are ideal for larger family groups. We offer high chairs, children’s menus and cots/ extra beds too.
What is the cancellation policy for rooms?
If you have booked the Fully Flexible Rate you can cancel anytime up to 2 pm 2 days prior to your arrival date with no charge. Cancellation after this time will incur a charge for your first night’s stay. Other rates may carry different cancellation terms and these will be confirmed at the time of enquiry or booking.
Do you cater for special diets?
Yes – we have a team of talented in house chefs and if you let us know – ideally in advance for more unusual requests – we’ll do all we can to ensure you can enjoy a great meal with us. Vegetarian and dishes made with non-gluten containing ingredients appear on our main menu as the norm.
Some frequently asked questions below. If you’re still unsure, then just give us a ring or drop us an email.