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FAQs

Some frequently asked questions below. If you’re still unsure, then just give us a ring or drop us an email.

  • What are check in and check out times?

    You’re welcome to check in from 2pm – if you arrive in the city earlier and need us to store some luggage we’re happy to oblige. Check out times Monday to Saturday is 11am but you can request a later check out for a small supplement. Sundays 12pm.

  • Is the hotel dog-friendly?

    Our outdoor terraces are pooch-friendly, but only assistance dogs are permitted inside the building.

  • Is there a car park?

    Yes – unusually for such a central city location – we are blessed with an onsite car park. Access is via a barrier and you will need an exit code from reception. Charges are £10 per night (half price for bookings made direct with us)

  • What family facilities are there?

    We have family rooms that can take up to 2 adults and 3 children. The Sir Joseph Terry cottages can accommodate up to 6 people and are ideal for larger family groups. We offer high chairs, children’s menus and cots/ extra beds too.

  • What is the cancellation policy for rooms?

    If you have booked the Best Available Rate you can cancel anytime up to 2pm 2 days prior to your arrival date with no charge. Cancellation after this time will incur a charge for your first night’s stay. Other rates may carry different cancellation terms and these will be confirmed at the time of enquiry or booking.

  • Do you cater for special diets?

    Yes – we have a team of talented in house chefs and if you let us know – ideally in advance for more unusual requests – we’ll do all we can to ensure you can enjoy a great meal with us. Vegetarian and dishes made with non-gluten containing ingredients appear on our main menu as the norm.