What are check in and check out times?
You’re welcome to check in from 3pm – if you arrive in the city earlier and need us to store some luggage we’re happy to oblige. Check out time is 11am.
Is the hotel dog-friendly?
We have 1 dog-friendly accessible room and provide a cosy bed for your four legged friend to sleep on. Whilst we do not permit dogs into our restaurant or other public areas they are very welcome in our sun lounge area as well as our outdoor dining area.
Dogs are not permitted in our cottage rooms.
To book a dog-friendly room please call us on 01904 611570.
Is there a car park?
Yes – unusually for such a central city location – we are blessed with an onsite car park. Access is via a barrier and you will need an exit code from reception. Charges are £12.50 per night. Spaces are limited and cannot be reserved but we have several local car parks just a few minutes’ walk away should the rare occasion arise that we are full. Use the postcode YO1 6DU.
Why not book direct with us? Not only do we guarantee you the best rate, you will also get free parking for the length of your stay. Free parking is only available to guests booking direct and is subject to availability.
Are you near the train station?
We are conveniently located 0.7 miles from York train station, which is a 15-minute walk or 5 minutes by car.
What family facilities are there?
We have family rooms that can take up to 2 adults and 3 children. The Sir Joseph Terry cottages can accommodate up to 6 people and are ideal for larger family groups. We offer high chairs, children’s menus and cots/ extra beds too.
Do you cater for special diets?
Yes – we have a team of talented in house chefs and if you let us know – ideally in advance for more unusual requests – we’ll do all we can to ensure you can enjoy a great meal with us. Vegetarian and dishes made with non-gluten containing ingredients appear on our main menu as the norm.
Are there lifts in the hotel?
We do not have lifts on site, however ground floor rooms are available on request, and our team are always on hand to assist with luggage.
Do you have electric vehicle chargers?
Yes, we have a number of E. On electric vehicle chargers in our car park. To operate the Electric Charging point please download the E. On Charge App and follow the instructions. Alternatively use the Pay as you Go shown on the charge point. For the courtesy of other guests please remove your car from the bay once fully charged.
Some frequently asked questions below. If you’re still unsure, then just give us a ring or drop us an email.